KIBU·TRANSITIONCOMMAND

Support

Support

DOCUMENT SUPPORT·EFFECTIVE June 1, 2026·UPDATED June 16, 2026

Need help with TransitionCommand? We are a small veteran-owned team and we read every message.

Contact

support@kibuglobal.com

We aim to respond within two business days.

Email support

Frequently asked questions

Do I need an account to use the app?

No. TransitionCommand opens straight to your command center. There is no sign in and no account required. Your purchase through the store unlocks the full app.

How do I restore my purchase on a new device?

Sign in to the same store account (Apple ID or Google account) you used to buy the app, then install TransitionCommand. Your purchase is tied to that store account and will be recognized. If it does not restore, email us and we will help.

What is Jessica?

Jessica is the in-app AI guide. She helps you organize your transition and answers questions in plain language. Her responses are general information, not legal, financial, medical, or official benefits advice, and they can be wrong, so verify anything important through an official source. Please do not enter sensitive information such as full Social Security numbers or passwords.

Is my data private?

Your transition details are used to build your personalized plan. When you message Jessica, that message is sent securely to an AI provider to generate a response. We do not sell your personal information. Full details are in our Privacy Policy.

How do I delete my data?

You can delete the app from your device at any time. To have us delete information we hold, email support@kibuglobal.com and we will take care of it.

Can I get a refund?

Purchases are handled by the Apple App Store or Google Play, so refunds go through the store you bought from, under that store's policy. We are happy to help you sort out any issue first, so reach out before requesting a refund if something is not working.

Is TransitionCommand affiliated with the VA or DoD?

No. TransitionCommand is an independent app from KIBU Global Ventures LLC and is not affiliated with or endorsed by the Department of Defense, the Department of Veterans Affairs, or any government agency.

What devices are supported?

TransitionCommand runs on iPhone, and is also available on Android. If you hit a problem on your device, tell us the device model and operating system version so we can reproduce it.

Report a bug or request a feature

Tell us what happened, what you expected, and your device and app version. Email support@kibuglobal.com. Your feedback shapes what we build next.

Company

KIBU Global Ventures LLC · 2219 SW 55th St, Lawton, OK 73505, USA
A veteran-owned small business. See our Privacy Policy and Terms of Use.